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Privacy Policy

The Piano Keys Music School LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through Facebook ads, our website, and other communications.

Information We Collect

When you submit your information through a Facebook ad, website form, or other inquiry, we may collect:

  • Parent or guardian name

  • Email address

  • Phone number

  • Child’s name and age (if provided)

  • Any additional information you voluntarily submit

We only collect information that is relevant to providing music lessons and communicating with families.

How We Use Your Information

We use the information you provide to:

  • Contact you about piano or music lessons

  • Schedule lessons, trials, or consultations

  • Send important updates, reminders, or billing information

  • Share information about programs, events, or recitals

  • Improve our services and communication

We do not sell, rent, or trade your personal information to third parties.

Facebook & Advertising

When you submit your information through a Facebook or Instagram lead form, your data is securely transmitted to us and used solely for the purposes described above. This information is handled in accordance with Facebook’s data policies and this Privacy Policy.

Information Sharing

We may share your information only when necessary:

  • With service providers we use to operate our business (such as scheduling, billing, or communication platforms)

  • When required by law or legal process

All third parties we work with are expected to keep your information confidential.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure. While no system is 100% secure, we strive to use appropriate safeguards to protect your data.

Children’s Privacy

We collect information about children only with parental or guardian consent and solely for the purpose of providing music education services. We do not knowingly collect personal information directly from children without parental involvement.

Your Choices

You may:

  • Request to review, update, or delete your personal information

  • Opt out of non-essential communications at any time

To make a request, contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Piano Keys Music School LLC
📧 Email: austin_burt@icloud.com
📞 Phone: 2295604425

Terms & Conditions

Welcome to The Piano Keys! These terms and conditions outline the rules and regulations for piano lessons provided by The Piano Keys. They are legally binding. Please read carefully. By enrolling in lessons, you agree to the following terms:

1. Payment Terms

  • Monthly Payments: All lessons must be paid for on a monthly basis. Payments are due on the first lesson of each month.

  • Payment Methods: I accept payments via my music staff. Payments can be made through debit/credit cards, Apple Pay, & ACH transfers. Payments are subject to additional processing fees.

  • Late Payments: A late fee of $50 will be applied if payment is not received within 7 days after the due date. Lessons will not continue until payment is made in full.

2. Cancellation Policy

  • Cancellations: Cancellations made within 48 hours of the scheduled lesson will still require full payment. This is to ensure the instructor's time is respected and to cover the slot that could have been offered to another student.

  • Emergency Cancellations: In the case of a genuine emergency, please contact me as soon as possible to discuss potential rescheduling. I may offer but am not obligated to allow one emergency cancellation per quarter no without charge at my discretion.

3. Rescheduling Policy

  • Advance Notice: Rescheduling of lessons must be requested at least 48 hours in advance. I will do my best to accommodate your preferred time, but it is subject to availability.

  • Missed Lessons: Missed lessons without prior notice will not be refunded or rescheduled.

4. Lesson Structure

  • Lesson Duration: Lesson length bath based on type of lesson. Please arrive on time to ensure you receive the full benefit of the lesson.

  • Materials: Students are responsible for purchasing their own music books and any other required materials. The instructor will provide guidance on what is needed.

5. Student Responsibilities

  • Practice: Regular practice is essential for progress. Students are expected to practice regularly between lessons to achieve the best results.

  • Preparation: Students should come prepared with any assignments completed and bring all necessary materials to each lesson.  

6. Instructor Availability

  • Holidays and Breaks: The Piano Keys will observe certain holidays and breaks throughout the year. Notice will be provided in advance, and adjustments to the schedule will be made accordingly.

  • Instructor Illness: In the event of instructor illness, lessons will be rescheduled at the earliest convenience or refunded if a suitable time cannot be arranged.

7. Termination of Lessons

  • Discontinuation by Student: If you wish to discontinue lessons, please provide at least one month's notice. Failure to do so may result in being charged for the upcoming month. If a student decides to terminate lessons during the middle of the month, he/she will not be refunded for the rest of the month. Payments are made for a month’s lessons and it will be assumed that when payment is made, those lessons will be attended. 

  • Discontinuation by Instructor: The Piano Keys reserves the right to discontinue lessons at any time if policies are not adhered to or if there are any issues that impede the teaching process.

8. Liability

  • Personal Injury: The Piano Keys is not responsible for any injury sustained before, during, or after lessons.

  • Property Damage: The Piano Keys is not responsible for any damage to personal property that may occur during lessons.

9. Privacy Policy

  • Confidentiality: All personal information provided to The Piano Keys will be kept confidential and used only for lesson-related purposes.

  • Photography/Video: Any photographs or videos taken during lessons may only be used for promotional purposes with the student's consent.

10. Student Discounts:

  • Church Attendance Discount: Students are eligible for a discounted price for attending at least two out of the three services every week of the Southernmost Baptist Church in Key West, Florida. Discount is subject to removal if terms are not met.  

  • Referral Program Discount: Students are eligible to receive $20 dollars off for one month per referral to The Piano Keys. The discount will only be applied if the referred student pays the total price of 4 piano lessons.  

•     Changes to Terms: The Piano Keys reserves the right to update these terms and conditions at any time. Any changes will be communicated to students in advance.

Thank you for choosing The Piano Keys. We look forward to helping you on your musical journey!

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